Thank you for choosing Honey Valley. We strive to ensure your shopping experience is smooth and satisfying. Please review our detailed Shipping Policy below to understand how we manage the delivery of your orders.
1. General Information
– Honey Valley delivers products across Qatar, aiming to ensure timely and efficient service. – Orders are processed and dispatched only on business days (Sunday to Thursday, excluding public holidays).
2. Delivery Options and Timelines
We offer the following delivery options:
a. Standard Delivery:
– Timeline: Same-day delivery for orders placed before 12 PM. – Cost: Flat rate of QAR 15 for orders below QAR 100. Free shipping for orders above QAR 100. – Coverage: Available for all locations across Qatar.
– Orders placed before 12: 00 PM on a business day will be processed the same day. – Orders placed after 12: 00 PM or during weekends/public holidays will be processed on the next business day.
4. Order Tracking
– Once your order is dispatched, you will receive a confirmation email or SMS with tracking details. – For assistance with tracking, contact us via email at [email protected] or call us at +974 3087 0007
5. Delivery Guidelines
– Ensure accurate and complete delivery details are provided, including a valid contact number. – For security reasons, the recipient may be required to show a valid ID upon delivery. – If the recipient is unavailable at the time of delivery, our courier will attempt redelivery or contact you for further instructions.
6. Shipping Restrictions
– We do not ship to international destinations at this time. – Orders containing Manuka Honey or Royal Jelly Honey may require additional handling, and express delivery may not be available for these products.
7. Damaged or Missing Items
– If your order arrives damaged or incomplete: – Notify us immediately within 12 hours of receipt. – Provide pictures of the damaged packaging and products, along with your order number. – We will assess the issue and offer a suitable resolution, which may include replacement or store credit.
8. Delays and Exceptions
– While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or logistics challenges. We appreciate your patience and understanding. – Honey Valley is not responsible for delays caused by incorrect or incomplete delivery details.
9. Customer Support
For any shipping-related inquiries or concerns, please reach out to us: – Email: [email protected] – Phone:+974 3087 0007
Thank you for shopping with Honey Valley. We value your trust and are committed to providing you with the best service.
